Karnataka 2nd PUC Business Studies Notes Chapter 12 Customer Protection
→ Meaning: Consumer is a person who buys any product of any service for his personal use or for use of others, but not for commercial purposes for monetary consideration which is paid or to be paid.
→ Definition: The consumer Protection Act of 1986 defines consumer as, one who buys goods or hires or avails of any services for some consideration that is paid or payable.
→ Consumer Protection: Refers to protection of physical, economic, other interest of consumer from exploitation by the business community.
→ Consumer protection is necessary from the view point of consumer:
- Consumers’ ignorance
- Unorganized consumer
- Consumers’ exploitation
→ Consumer protection is necessary from the view point of business:
- Long term interest of business
- Social responsibility
- Government intervention
→ Rights of consumers:
- Right to Safety
- Right to be informed
- Right to Choose
- Right to seek redressal
- Right to Educate
→ Consumer’s Responsibilities:
- Quality conscious
- Selection of goods
- Consumer organization
- Protection of environment.
- Demand for Cash memo
→ Consumer Grievance Redressal agencies: Redressal agencies are established at District, State, & National level to receive complaints from consumers
→ Features of District, State & National grievance redressal agencies are:
- Redressal Proceeding
→ Remedies Available to Consumer are:
- To Remove the defect in the product,
- To Replace the goods
- To Return the price of the product
- To pay the compensation
- Discontinue the unfair trade practice.
- Not to offer hazardous goods for sale
- To seize the hazardous goods