Consumer Education and Protection Class 10 Questions and Answers KSEEB 10th Social Science
I. Fill in the blanks with suitable answers:
Question 1.
The other name of the Consumer is ______________
Answer:
user
Question 2.
Person giving goods or services for money is called ______________
Answer:
provider
Question 3.
The Consumer Day is observed on ______________ every year.
Answer:
March 15
Question 4.
In the case of compensation exceeding 5.00 lakhs, the complaint has to be submitted to the ______________
Answer:
District Forum
II. Answer the following questions in one word or sentence each
Question 1.
Who is called a consumer?
Answer:
Consumer is a person who buys goods or hires or avails services for a consideration called Price or Wages.
Question 2.
What is the main aim of Consumer Movement?
Answer:
- The Act accords importance for safety and quality.
- Avoiding production and sale of dangerous goods.
- Prevention of Trade Malpractices in the market.
- Supervision on Quality, Weights, Measures and Price.
- Compensating the consumers in case of any problem arising as a result of trade.
- Creating awareness to the consumers through Consumer Education.
Question 3.
What is the Right of every Consumer?
Answer:
The right of every consumer is to get quality goods and services.
Question 4.
When did Consumer Protection Act come into force in India?
Answer:
1986
Question 5.
Who appoints the President of the District Consumer Forum?
Answer:
State Government.
III. Answer the following questions in two or three sentences each
Question 1.
What are the problems faced by consumer?
Answer:
Cheating over charging defective goods etc.
Question 2.
What are the causes for consumer exploitation?
Answer:
During the past the Producers were supplying goods directly to the consumers e.g- milk, fruits, vegetables etc., without any hindrance of middlemen. When agricultural occupations developed, it changed the marketing methods. The direct transactions between the producer and consumer has almost stopped.
The Price Fixation of the goods and services was done mainly by the middle men. It led to many hindrances. Consumers had to undergo various difficulties and problems. They incurred many losses. The development of information technology has led to Tele shopping Through Tele shopping the consumer can sit at home and directly buy the goods from the traders.
Question 3.
Mention the four important aims of the Consumer Protections Act.
Answer:
- The Right to Protect: against the marketing of goods which are hazardous to life and property of the consumers.
- The Right to Information: information about the quality, quantity, purity, standard etc, to protect the consumer against unfair trade practices.
- Right to Choice: Wherever possible access to variety of goods at competitive prices.
- Right to be Heard: The interests of the consumers to be heard with due consideration,
- Right to seek Redressal: Against the unifair trade practices or unscrupulous exploitation.
- Right to Consumer Education: The Consumer are to be educated about their rights.
- Right to stop: exploitation
- Right to healthy: environment that is good physical environment to enhance the quality of their life.
Question 4.
What are the major functions of the Consumer Protection Council?
Answer:
1. Functions of consumer protection councils
2. Providing speedy redress to consumers complaints through negotiation, mediation and conciliation; Seeking ways and means of removing from
3. The markets hazardous products and causing offenders to replace such products with safer and more appropriate alternatives; Publishing from time
4. To time list of products whose consumption and sale have been banned, withdrawn, severally restricted or not approved by the Federal Government.
5. Causing an offending company, firm, more appropriate alternatives; Publishing from time
6. To time list of products whose consumption and sale have been banned, withdrawn, severally restricted or not approved by the Federal Government.
7. Causing an offending company, firm, trade association or individual to protect, compensate, provide relief and safeguards to inured consumers]
8. Or communities from adverse effects of technologies that are inherently harmful, injurious, violent or highly hazardous; organizing and undertaking
9. Campaigns and other forms of activities that will lead to increased public consumer awareness;
10. Encouraging trade, industry and professional associations to develop and enforce in their various fields, quality standard designed to safeguard
11. The interest of consumers; Issuing guidelines to manufacturers, importers, dealers and wholesalers in relation to their obligation under the CPC
12. Enabling law;
13. Encouraging the formation of voluntary consumer groups or associations for consumers well being; Ensuring that consumers interest receive due
14 Consideration at appropriate for a and providing redress to obnoxious practices or the unscrupulous exploitation of consumers by companies, films,
15 Trade associations or individuals;
16. Registering and monitoring products, services and sales promotions in the market place.
Question 5.
Mention three stages of Consumer Courts.
Answer:
- District Forum
- The State Commission
- The National Commission.
Question 6.
What are the methods to follow to file a complaint in consumer court?
Answer:
The methods to be followed to ‘ file a case in consumer court :
- There is no prescribed proforma to file a case.
- The complaint may be typed one or hand written.
- The complaint should include the name of the person (complainer), Full address and Telephone Number.
- The person or organization against whom the complaint is made should be, mentioned clearly with address.
- The particulars of the goods by which the loss has incurred and the amount of loss should be. specified clearly. The bill or receipt should be enclosed O There is no fees or stamp duty for the complaint
- No advocate or lawyer is required. The consumer himself/herself can argue.
Additional Questions and Answers
Question 1.
Write a short note on District Forum.
Answer:
District Forum: There shall be a forum at each district. A qualified district judge nominated by the state government president over the deliberations. It entertains the complaints where the value of goods and services is less than Rs. 20 lakhs. There shall be two members of whom one shall be a woman.
Question 2.
Which court does a consumer approach for complaints exceeding 20 lakhs?
Answer:
The State Commission.
Question 3.
Who appoints the president of the National Commission?
Answer:
The Central Government
Question 4.
Mention some Consumer Protection Acts in India.
Answer:
Essential Commodities Act, Weights and Measures . Act, Act against Adulteration of Food Articles; The Government of India Act 1965 are some consumer protection acts implemented by the Government.
Question 5.
What is tele shopping?
Answer:
The consumers instead of going to traders can place order for the goods which are advertised over Television and other media. Through Internet, SMS or Telephone consumers can place the order for the goods selected. Payment can be made after receiving the goods at door. This transaction is called Teleshopping.
Multiple Choice Questions and Answers
Question 1.
The person who supplies goods in services is
(a) Provider
(b) Consumer
(c) manufacturer
(d) middle man
Answer:
(a) Provider
Question 2.
Consumer movement started in India in
(a) 1956
(b) 1905
(c) 1985
(d) 1972
Answer:
(b) 1965
Question 3.
‘World consumers day’ is celebrated on
(a) March 15th
(b) March 18th
(c) March 1st
(d) March 22nd
Answer:
(a) March 15th
Question 4.
Which Act of India promotes consumer Right?
(a) Essential Commodities Act
(b) Weights and Measures Act
(c) Adulteration of Food Articles Act
(d) Consumer Protection Act
Answer:
(d) Consumer Protection Act
Question 5.
‘Consumer Movement’ first began in
(a) India
(b) Japan
(c) USA
(d) England
Answer:
(c) USA